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Accessibility audits

What is an accessibility audit?

An accessibility audit is the assessment of a building or service to see how accessible it is to disabled people. This may be a visit to a building, review of a website or testing of a service, for example, a telephone helpline.

The number of people who conduct the audit will be at least two but it will depend on the size of your facility or service. At least one member of the team will be a disabled person.

Getting an audit helps to identify any accessibility problems with your service, and makes sure it meets regulations and legal requirements.

Once the audit has been conducted, a report of our findings will be issued to the organisation.  Information gathered from these audits can then be used in learning events to help improve the overall service of providers within Somerset.

Why have an audit?

  • Impartial advice on the accessibility of your facility or service
  • Receive a report and action plan to help you develop a more accessible environment
  • Reduce the number of complaints about the environment

How long will an audit take?

How long it takes will depend on the size of your facility or service but it will be at least three hours up to a maximum of two days.

What is included in an audit?

Each audit will look at physical barriers, sensory barriers and intellectual barriers.  Audits will include:

Customer service audits

Digital audits

Premises and facilities audits

  • Availability of contact details
  • Range of ways of getting in touch, e.g. email, live chat, text
  • Way that calls are handled, e.g. polite, responding effectively to calls
  • Waiting times for calls
  • Out-of-hours response
  • Website homepage
  • Digital content pages
  • Digital media, such as images, video and audio content
  • Interactive digital tools, like website forms
  • Website login functionality, if applicable
  • PDFs and other document types
  • Dynamic website content, such as pop-ups
  • Website navigation, including sitemap
  • Car parks and drop off
  • Entrances and exits
  • Receptions and desks
  • Corridors
  • Stairs, ramps and lifts
  • Toilets
  • Seating and waiting areas
  • Wayfinding, information and signage
  • Lighting
  • Facilities to meet specific need, such as hearing or sight loss

Premises and facilities audits

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